- Q: Is Online Banking secure?
- A: Our provider uses the latest Internet security technology, firewalls, encryption and operating systems that have been designed to provide maximum security.
- Q: I'm a First-Time User of Online Banking. How do I start?
- A: To access Online banking, go to www.altamahabank.com and select "Sign Up". Complete the information as requested on the screen.
- Q: What is my Username?
- A: The first time you sign up, you create your Username.
- Q: I have a joint account. How do I access my account?
- A: Each customer needs to sign on to Online Banking with their own Username and Password.
- Q: When do my banking transactions appear on Online Banking?
- A: Sign on to Online Banking and click on the account number - ATM, debit card transactions or in person transactions will appear immediately. "Current Business Day" transactions are pending transactions.
- Q: How can I be certain that a transfer I set up will happen?
- A: One time transfer: Receiving a Confirmation Number means your "One Time Transfer" occurred.
We recommend you print your Confirmation Number for your records.
New Scheduled Transfers: The details of your transfers will appear by choosing the "Transfer" button.
- Q: How do I cancel a one-time transfer?
- A: One-time transfers are "real time." To "undo" the transfer, you simply have to reverse the transaction. (Note that banking regulations for Savings, and Money Market Accounts allow for a maximum of six (6) electronic transfers each month).
- Q: How do I cancel a scheduled transfer?
- A: Just change the scheduled number to zero.
- Q: How can I see my Home Equity Line?
- A: Home Equity Line of Credit account activity is available through Online Banking with the rest of your accounts.
- Q: Why can't I see my spouse's account?
- A: You must be the owner or signer on an account to view it. If you are not able to view your account, contact us at one of our convenient locations.
- Q: How can I view and print my check images online?
- A: Online Banking allows you to retrieve images of checks that have cleared in the last 30 days.
- Log in to Online Banking
- Click on your checking account number
- Under "Transactions" click on the check number of the check you would like to see
- Q: How do I print a copy?
- A: Put your mouse over the check number and "click". When image appears, click the word Print.
Paperless statements make banking faster, easier, and safer. Instead of the traditional paper statement, you will receive an email notifying you that your statement is available on the statement date. From that point, you can access your complete statement with images online and may archive it for easy access at a later date.
Signing up for paperless statements:
- Eliminates waiting for the bank statement to arrive;
- Reduces the potential for mail fraud; and
- Helps the environment with less paper consumption
Enrolling is easy. If you have any questions, please contact one of our customer service representatives.